How fast would you know if your Shopify store went down?
Most store owners find out from a customer complaint. Calculate your real detection time and the revenue you lose in that window.
The Downtime Detection Speed Calculator shows how long it would take your team to notice a store outage given your current monitoring setup. Without any monitoring, the average detection time is 4 or more hours.
Fill in all fields to see your detection time.
How monitoring changes the math
Detection time varies by orders of magnitude depending on how you have monitoring set up. The gap is largest when outages happen at night.
Without monitoring
4 hours
Average detection time. Most store owners find out when a customer reports an error, or when they personally try to visit the site.
Generic 5-min monitoring
2.5 minutes
To detect, assuming someone reads the alert immediately. If an outage happens at 2am and nobody is watching, add hours.
Beaconmon
Under 2 minutes
1-minute checks, alert fires within about 2 minutes. Any hour, any day. No one needs to be watching.
Frequently asked questions
What is mean time to detect (MTTD) for website downtime?
MTTD is how long it takes from when your store goes offline to when your team actually knows about it. For stores with no monitoring, the average is 4 or more hours, because detection depends on someone happening to notice. With 1-minute monitoring, MTTD drops to about 2 minutes regardless of the time of day.
How long does it take to detect Shopify downtime without monitoring?
Without active monitoring, most store owners find out when a customer reports an error or when they personally try to visit the site. That typically means 2 to 6 hours of undetected downtime, and the gap is worst overnight or on weekends when no one is actively looking at the storefront.
How often do Shopify stores go down?
Shopify itself is extremely reliable, but individual stores can still go down from theme conflicts, app errors, DNS problems, or third-party service outages, none of which show up on Shopify's platform status. Individual store incidents occur a few times per year on average, but when they do, the undetected window without monitoring averages 4 or more hours.
What is a good uptime monitoring check interval?
For ecommerce, 1-minute checks are the standard. A 5-minute interval means you could lose 2.5 minutes of revenue on average before detection, and up to 5 minutes in the worst case. On a normal day that is minor, but during a Black Friday spike worth 5 to 8 times normal hourly revenue, those minutes add up fast.
Does Beaconmon monitor Shopify stores?
Yes. Beaconmon checks your store every minute from multiple locations and alerts you within about 2 minutes of any outage, via email or Slack. The free tier covers 10 monitors at no cost, so you can watch your homepage, cart, checkout, and key product pages without paying anything to start.
Know in 2 minutes, not 4 hours.
Beaconmon monitors your store every minute and alerts you instantly. Free forever for 10 monitors, no card required.